Our mission is to help people get quality eyecare, starting from home. We are passionate about our mission. We are also passionate about privacy. The following describes how we use your personal data. We encourage you to take the time to read and understand this policy so that you can make informed choices about your data.
Collection of your information
Information about you may be collected in a variety of ways. The information we may collect on the site would include personal data.
Personal data is any information which is personally identifiable, such as your name, email address, telephone number, residential address, demographic information, such as your age, gender, interests and that which you voluntarily provide to us when you register with the site or when you choose to participate in various tools related to or on the site. You are under no obligation to provide us with personal information of any kind. However, your refusal to do so may prevent you from using certain features of the site. You are responsible for the accuracy of the information you provide us.
Derivative data is any information which our servers may automatically collect when you access the site. This includes but is not limited to IP address, browser type, your operating system, your access times and the pages which you have viewed directly before and after accessing the site. We may also collect other data from your visit on our pages such as when you first used it, total number of sessions you’ve had, interaction information
Health and medical data
We hold information about your health, symptoms, medication, optical details such as whether you wear contact lenses or not and other eye related information that is provided by you through our tools, such as the symptom checker or chatbot and monitoring tools and when you register with us. We keep this data so that you can come back and check the last report, for us to analyse it to help provide information to you and so that we can improve on our services in general. We may hold the same information about you through other apps, devices and services where you have given consent to that data being shared with us
Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you may request information about our services from the site.
Data from social networks
User information from social networking sites, including your name, your social network user name, location, gender, birth date, email address, profile picture and public data for contacts, if you connect your account to such social works.
Third party data
Information from third parties, such as personal information.
Use of your information
We believe that having accurate information about you will enable us to provide you with a smooth, efficient and customised experience. Specifically, we may use information collected about you via the site to:
Disclosure of your information
We may share information we have collected about you in certain situations. Your information may be disclosed for the following reasons:-
BY Law or to Protect Rights
In the event that it becomes necessary to release any information about you to respond to any legal process, to investigate or remedy potential violations of our policies, to protect the rights, property and safety of others, we may share your information as permitted or required by the applicable law, rule or regulation. This would include exchanging information with other entities for fraud protection and reduction of credit risk.
Third Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including but not limited to data analysis, email delivery, hosting services, customer service, and marketing assistance.
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purpose, as permitted by the applicable law.
Interaction with Other Users
Other users with whom you interact/communicate on our site and any mobile application, may see your name, profile photo and description of your activity, including sending invitations to other users, chatting with other users, liking posts etc.
When you post comments, contributions or other content to the Site your posts may be viewed by all users and may be publicly distributed outside the Site.
Third Party Advertisers
We may use third-party advertising companies to deliver advertisements when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about any goods and services which may be of interest to you.
We may share your information with our business partners to offer you certain products, services or promotions.
Social Media Contacts
If and when you connect to the Site through a social network, your contacts on the social network will see your name, profile photo and descriptions of your activity.
Other Third Parties
We may share your information with advertisers, investors or other persons of interest to the Site and the company for the purpose of carrying out a general business analysis. We may also share your information with such third parties for marketing purposes as permitted by the applicable law.
Sale or Bankruptcy
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive emails, correspondence or other communications from third parties, you are responsible for contacting the third party.
How we store your data
We will keep your data for no longer than is necessary for the purposes for which it is being processed.
What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access– You have the right to request from us copies of your personal data.
The right to rectification- You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure– You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing- You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to data portability- You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: firstname.lastname@example.org
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
Cookies and Web Beacons
Third Party Websites
Security of your information
We use administrative, technical and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, we need you to be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other form of misuse. Any information disclosed online is vulnerable to interception and any misuse by any unauthorised persons. Thus, we cannot provide you with an absolute guarantee of security over the information you provide to us.
We’d love to hear from you!
OF A SMART ASSISTANT THAT COULD MAKE EYECARE MORE EFFICIENT IN THE UK (for organisations only)