Privacy Policy

Privacy Policy

Our mission is to help people get quality eyecare, starting from home. We are passionate about our mission. We are also passionate about privacy. The following describes how we use your personal data. We encourage you to take the time to read and understand this policy so that you can make informed choices about your data.

Introduction

We respect the privacy of our users.  This privacy policy explains how we collect, use, disclose and safeguard your information when you visit our website.  This includes any other media form, media channel, mobile website or mobile application related or connected to the site.  Please read this privacy policy carefully.  If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this privacy policy at any time and for any reason, usually in compliance with changes in the law.  We will provide you with relevant and timely alerts about any changes by updating the policy and providing you with the last updated date of the privacy policy.

Any changes or modifications will be effective immediately upon posting the updated privacy policy on the site and you would be waiving your rights to receive specific notice of each such change or modification. 

We would encourage you to periodically review the privacy policy so that you are aware of any updates.  You will be deemed to have been made aware of, or be subject to, and will be deemed to have accepted the changes in any revised privacy policy by your continued use of the site after the date such revised privacy policy is posted. 

Collection of your information

Information about you may be collected in a variety of ways.  The information we may collect on the site would include personal data. 

Personal data

Personal data is any information which is personally identifiable, such as your name, email address, telephone number, residential address, demographic information, such as your age, gender, interests and that which you voluntarily provide to us when you register with the site or when you choose to participate in various tools related to or on the site.  You are under no obligation to provide us with personal information of any kind.  However, your refusal to do so may prevent you from using certain features of the site. You are responsible for the accuracy of the information you provide us.

Derivative data

Derivative data is any information which our servers may automatically collect when you access the site.  This includes but is not limited to IP address, browser type, your operating system, your access times and the pages which you have viewed directly before and after accessing the site. We may also collect other data from your visit on our pages such as when you first used it, total number of sessions you’ve had, interaction information

Health and medical data

We hold information about your health, symptoms, medication, optical details such as whether you wear contact lenses or not and other eye related information that is provided by you through our tools, such as the symptom checker or chatbot and monitoring tools and when you register with us. We keep this data so that you can come back and check the last report, for us to analyse it to help provide information to you and so that we can improve on our services in general. We may hold the same information about you through other apps, devices and services where you have given consent to that data being shared with us

Financial data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you may request information about our services from the site. 

Data from social networks

User information from social networking sites, including your name, your social network user name, location, gender, birth date, email address, profile picture and public data for contacts, if you connect your account to such social works. 

Third party data

Information from third parties, such as personal information.

Use of your information

We believe that having accurate information about you will enable us to provide you with a smooth, efficient and customised experience.  Specifically, we may use information collected about you via the site to:

  • Compile anonymous statistical data and analysis for use internally or with third parties.
  • Create and manage your account
  • Deliver targeted advertising, newsletters and other information regarding any promotions and the site. 
  • Deliver targeted advertising for products and services, whether through us or any third party, through email and other advertising channels based on the information you give us such as health, symptoms, medical, lifestyle or other eye related information.
  • Email you regarding your account.
  • Enable user-user communications.
  • Generate a personal profile about you to make future visits to the site more personalised.
  • Increase the efficiency and operation of the site.
  • Monitor and analyse usage and trends to improve your experience with the site.
  • Notify you of updates to the site.
  • Offer new products, services and/or recommendations to you.
  • Perform other business activities as needed.
  • Request feedback and contact you about your use of the site.
  • Resolve disputes and troubleshoot any problems.
  • Respond to any product and customer service request.
  • To send you a newsletter.

Disclosure of your information

We may share information we have collected about you in certain situations.  Your information may be disclosed for the following reasons:-

BY Law or to Protect Rights

In  the event that it becomes necessary to release any information about you to respond to any legal process, to investigate or remedy potential violations of our policies, to protect the rights, property and safety of others, we may share your information as permitted or required by the applicable law, rule or regulation.  This would include exchanging information with other entities for fraud protection and reduction of credit risk.

Third Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including but not limited to data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purpose, as permitted by the applicable law.

Interaction with Other Users

Other users with whom you interact/communicate on our site and any mobile application, may see your name, profile photo and description of your activity, including sending invitations to other users, chatting with other users, liking posts etc.

Online Postings

When you post comments, contributions or other content to the Site your posts may be viewed by all users and may be publicly distributed outside the Site.

Third Party Advertisers

We may use third-party advertising companies to deliver advertisements when you visit the Site.  These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about any goods and services which may be of interest to you.

Affiliates

We may share your information with our affiliates, in which case they will be required to abide by this Privacy Policy. Affiliates will include our parent company, umbrella company, any subsidiaries, joint venture partners or any other company/ies which we control or that are under common control with us.

Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.

Social Media Contacts

If and when you connect to the Site through a social network, your contacts on the social network will see your name, profile photo and descriptions of your activity.

Other Third Parties

We may share your information with advertisers, investors or other persons of interest to the Site and the company for the purpose of carrying out a general business analysis.  We may also share your information with such third parties for marketing purposes as permitted by the applicable law.

Sale or Bankruptcy

If we reorganise or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.  If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party.  You acknowledge that such transfers may occur and that the transferee may decline to honour commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive emails, correspondence or other communications from third parties, you are responsible for contacting the third party.

How we store your data

We will keep your data for no longer than is necessary for the purposes for which it is being processed.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights.  Every user is entitled to the following:

The right to access– You have the right to request from us copies of your personal data. 

The right to rectification- You have the right to request that we correct any information you believe is inaccurate.  You also have the right to request us to complete the information you believe is incomplete.

The right to erasure– You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing- You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to data portability- You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you.  If you would like to exercise any of these rights, please contact us at our email: info@myeye.health

TRACKING TECHNOLOGIES

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  When you visit our website, we may collect information from you automatically through cookies or similar technology.

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customise the Site and improve your experience.  When you access the Site, your personal information is not collected through the use of tracking technology.  Most browsers are set to accept cookies by default.  You can remove or reject cookies, but please be aware that such action could affect the availability and functionality of the Site.  You may not decline web beacons.  However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy.  By using the Site, you agree to be bound by our Cookie Policy.

Internet-Based Advertising

Additionally, we may use third-party software to deliver advertisements on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives.  This third-party software may use cookies or similar tracking technology to help manage and optimise your online experience with us.

Website Analytics

We may also partner with selected third-party vendors to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third party cookie, to, among other things, analyse the track users’ use of the Site, determine the popularity of certain content and better understand online activity.  By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for any responses to your questions.  We do not transfer personal information to these third-party vendors.  However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor.

Third Party Websites

The Site may contain links to third- party websites and applications of interest, including advertisements and external services, that are not affiliated with our company. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy and we cannot guarantee the safety and privacy of your information.  Before visiting and providing any information to any third-party websites, you should learn about the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.  We are not responsible for the content or privacy and security and practices and policies of any thirds parties, including other sites.

Security of your information

We use administrative, technical and physical security measures to help protect your personal information.  While we have taken reasonable steps to secure the personal information you provide to us, we need you to be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other form of misuse.  Any information disclosed online is vulnerable to interception and any misuse by any unauthorised persons.  Thus, we cannot provide you with an absolute guarantee of security over the information you provide to us.

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